Our courses last 5 to 7 days. We can also plan special sessions, of longer or shorter duration, according to your learning needs.  

Quality management in education and training. ISO 9001 & ISO 29990 - training course by IDEC in Greece

Quality management in education and training. ISO 9001 & ISO 29990

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To provide the necessary skills and competencies to managing, administrating and teaching staff of education and training organizations, so as to be able to develop and maintain their own quality management system, following the requirements of ISO 9001 and ISO 29990 standards.

ECVET points: 3.5

Target groups

Staff at all types of education and training organizations:

  • Directors / headmasters
  • Quality managers
  • Quality inspectors / evaluators
  • Administrative staff
  • Teachers / trainers

Learning Outcomes

Upon completion of the training course, the participant is expected to:

  • Distinguish the different quality management frameworks and tell their differences
  • Identify the main processes of the organisation and develop a process map
  • Design the organisation quality management processes
  • Implement a quality management system
  • Monitor and evaluate processes
  • Improve quality management processes.


  • Presentations
  • Workshops

Thematic units

  • Quality management: concepts, frameworks and standards
  • ISO 9001 in education and training
  • ISO 29990 in non formal education

Learning material

The learning material consists of presentations and support material in English language.


Panagiotis Kenterlis. Economist, quality management consultant, lead auditor of management systems.

Ignatios Litsas. Engineer, quality management consultant, lead auditor of management systems.


Tuition fee: 350 euro per person
The cost includes the learning material and the certificates: Certificate of completion, Europass Certificate Supplement, Europass Mobility.

Cultural activities: 80 euro per person (Not applicable for the courses organised in Korinthia)
The cost includes a) a walking tour of Piraeus and welcome dinner, b) a guided tour of Athens, visit to Archaeological sites and c) common dinner with live music in Athens. The cost of local transportation and the entrance fees to sites and museums are not included.

The cost can be funded by Erasmus+ programme KA1 mobility of staff.

Further information

Lila Anthopoulou, tel: +30 2104286227, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Indicative training programme

Day 1
Introduction to the training course, syllabus, methodology, learning outcomes
Exercise: Interview , presentation of participants, expectations from the training course
General about quality management, frameworks and standards (EQAVET, EFQM, CAF, ISO 9001, ISO 29990)
Quality management in education and training organizations
Main processes in education and training organizations
Process map of an education and training organisation
Day 2
ISO 9001 & ISO 29990 requirements
Requirements for quality management system
Quality policy and quality objectives
Exercise: Develop quality objectives
Management responsibility
Strategy and business management
Exercise: Develop a business plan for an education and training organisation
Recourse management
Key qualifications for staff in education and training organisations
Exercise: Evaluation of competencies – Develop a checklist
Product realisation
Process approach
Exercise: Develop a process map
Day 3
Measurement, analysis and improvement
Internal audit
Measuring customer satisfaction
Exersise: Develop a questionnaire
Determining learning needs
Design of the learning process
Exercise: Curriculum planning, based on learning outcomes
Provision of learning services
Exercise: Compile checklist for a training course
Assessment of learners
Non conformities
Corrective and preventive actions
Exercise: Write down a corrective action
Day 4
Monitoring and measurement of processes and products
Data analysis
Exercise: Define performance indicators for a process
Demonstration of QUADRAT Software
Exercise: Create accounts and paremetrisation
Day 5
Steps to implement a quality management system
Exercise: Project plan for the implementation of a QMS
Reflexion - evaluation of the training course
Certificates – Europass Mobility

Training sessions

Location Dates
Piraeus 24-28/8/2020
Piraeus 16-20/11/2020
Piraeus 17-21/5/2021
Piraeus 15-19/11/2021


The course is well structured and Athens is very beautiful.

Giovanni, I.T.S.'Ignazio Calvi', Italia

Recommendable. Improvement in quality management approaches for schools.

Vicky, IES Bendinat, Spain

Very practical and interesting course. Recommend warmly.

Kimmo, Valteri-koulu Tervaväylä, Finland

High-educated trainers in this course, excellent environment.

Gregory, Consultant, Greece

The methodology adapted by the trainers was adapted to the objectives of my training. We had exceptional accompaniment throughout the course.

Rui Filipe, Agrupamento de Escolas de Vilela, Portugal

IDEC prepared the course ISO9001/ISO29990 with great detail and professionalism. The trainers were very competent and attentive. IDEC has provide an excellent host and an impeccable culture programme.

Antonio Emidio, Agrupamento de Escolas de Vilela, Portugal

I acquired knowledge and developed my competences in quality management in education field.

Laura, P.Stradins Medical College of the University of Latvia, Latvia

Business Hours

We are available to reply 
to any question 8 Hours a day

Monday-Friday: 9am to 5pm
Weekend and official holidays: Closed

Our Offices


96, Iroon Polytechniou Avenue
18536 Piraeus, Greece
Tel: (0030) 2104286227
Fax: (0030) 2104286228
Email: idec@trainingcentre.gr



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